Shipping and Delivery Policy
MRT Robotics Shipping Policy
MRT Robotics deliver products Australia wide using Australia Post eParcel and couriers. Some products are shipped from factories in Korea or China. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are typically dispatched within 7-14 business days in non-peak periods. Our Peak period starts in October and finishes at the end of December. During this time, your parcel may take up to a week to despatch. Shipping times are estimated at between 2-3 weeks of business days depending on your location within Australia. This could be longer in peak periods or where our transport partners are experiencing delays.
Australia Post eParcel service delivers Australia wide and requires a signature for delivery. If you choose to change the delivery to safe drop, MRT Robotics takes no responsibility for lost or stolen parcels. Deliveries in Australia are to be made to physical addresses or PO Boxes where possible. If delivery is unable to be completed at the nominated address, the parcel will be returned to an Australia Post Office or another depot for collection. Home delivery is not guaranteed. To ensure we can despatch promptly if an item is located at a store that will delay shipment significantly, we may cancel the item from the order and refund the value.
In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.
Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself.
International shipping is also available to selected countries only. Delivery times can take up to one month so please consider this before using this service. Some products are unable to be shipped Internationally due to customs regulations which may include products with Batteries.